You’ll also need to share additional information.Include the “username,” “email,” “mobile device,” and describe when you started having the issue. Once you follow all steps, you’ll see a new page open. Otherwise, they won’t verify you even though you’ve complained about other people duplicating the account. Remember the account you’re using needs to have some views.You’ll see a question asking you to describe your issue.Scroll down to the bottom of the page and hit “Yes.”.Now, under various options, choose “My Snapchat isn’t working.”.
Scroll down to “Support” and you’ll see “I Need Help.”.Next, hit “Settings” in the upper right part of the screen.Click on your “profile” icon in the upper left corner of the screen.
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